Terms & Conditions of booking with Bighorse Pty Ltd A.C.N. 625 470 948 trading as The Adventure Network (“The Adventure Network”)

1. Our Agreement

By booking with The Adventure Network you are deemed to have agreed to these terms and conditions set out below (“the Booking Conditions”). We ask that you take the time to read and understand the Booking Conditions as you are entering into a legally binding contract between Bighorse Pty Ltd A.C.N 625 470 948 trading as The Adventure Network (“us we/our”) and you. The Booking Conditions constitute the entire agreement between us and you, and the booking is only accepted on that basis.

The services provided under this agreement are: sourcing, procuring and booking optional/ additional activities, events, and accommodation, which are provided by third party providers independent of us and external to us; and the provision of transport, some food and beverages, and specific activities provided by us and which are directly included in the relevant travel package itinerary which make up the designated tour you agree to participate in (“the travel package”/ “tour”).

The dates and itineraries are valid from 28-6-18 to 15-10-19, beyond which the dates and itineraries are indicative only.

2. Pricing

The prices on our website are subject to change and we reserve the right to amend any of our prices at any time without prior notice.

All of our prices are displayed in Australian currency (AUD) and are inclusive of Goods and Services Tax (GST). All payment(s) transacted from outside of Australia will be charged at exchange rates current at the time of purchase. We accept no responsibility for nor liability arising from exchange rate fluctuations.

We work hard to provide accurate up to date quotes, pricing and descriptions on our website. Occasionally errors and omissions may occur. If this happens we may choose to honour the original price offered on our website or as quoted in writing, however this is completely at our discretion. In some cases, the price difference may be such that we will contact you to notify you of the correct price. At this point you can either reconfirm your booking at the new price and pay the excess or cancel the booking and we will issue a full refund.

We reserve the right to make amendments to our website and quotes without notice.

Prices include all services listed in the travel package itinerary. Prices do not include airfares, transfers, taxes, travel insurance, meals not specified in the itinerary, drinks, laundry, optional/additional activities and items of a personal nature and expenditure.

Additional / optional activities are not included in the tour cost and incur additional charges.

3. Booking & Payment Conditions

Deposit: A non-refundable deposit of $500 per person per trip is payable within 5 days of booking and is required for your booking to be confirmed. Bookings will be automatically cancelled if a deposit is not received by us within 5 days of booking.

Your Personal Details: on receipt of the deposit, we will request personal details from you which we deem necessary for operational and safety arrangements of the tour (“personal details”). The personal details will include but are not limited to details and copies of documentation necessary for your identification, and details as to any pre-existing medical conditions you may have which may affect your ability to participate in the tour. We reserve the right to request you to complete a Health and Assessment Questionnaire (“questionnaire”). In the event that you do not complete the questionnaire to our satisfaction and provide the requested details, we reserve the right not to accept your booking. This may result in cancellation charges or your forfeiting the full non-refundable payment of the travel package.

Acceptance and final payment of travel package cost: on acceptance of your booking by us, we will confirm the booking by issuing you an invoice for the final payment of the travel package cost. The invoice, which must be paid no later than 56 days prior to the departure date, is confirmation of your booking.

If your booking is made less than 56 days before departure, full payment must be made on booking.

Failure to make the full payment as required will result in automatic cancellation of your booking and cancellation fees will be applicable as set out in Section 5 of these Booking Conditions.

The booking shall not be accepted by us, and no agreement shall exist between you and us, until the date shown on the confirmation invoice issued by us. 2

Method of payment: Deposits can be made directly to us via bank transfer, or via Pay Pal. If the deposit is paid via Pay Pal, you will be responsible for payment of the applicable surcharge fee (currently 2.6%) which will be charged to you. The balance of payments are to be made directly to us via bank transfer. However, if for any reason you use Pay Pal to pay the final paymet, the applicable surcharge fee (currently 2.6%) will be charged to you on the full amount paid.

Third party suppliers, including providers of accommodation, may require additional funds and/or credit card details to be lodged for purposes of a damage bond – (“bond money”). Payment of such bond money is your sole responsibility.

4. Changes to the Travel Package/Itinerary

We use all reasonable endeavours to provide the travel package and itinerary as described by us, however there may be occasions where changes, alterations, cancellations or suspensions, (“changes”) will be made. By making the booking you acknowledge and accept that the travel package and itinerary is representative of the itinerary contemplated, and that due to the nature of these tours, it is understood that routes, modes of transport, activities, schedules, amenities and accommodation may be changed without prior notice. Changes may be required to be made if in our sole discretion we decide that it is unadvisable, unsafe or unsuitable to proceed with the booked itinerary. We reserve the right to make such changes at any time without prior notice as we consider necessary for any reason whatsoever including but not limited to road, weather or traffic conditions, non-performance of suppliers, industrial action, operational conditions and requirements.

In the event of changes prior to departure, we will notify you as soon as reasonably possible by posting updates on our website. In the event of a significant change, defined as affecting at least one day in five of the itinerary, you may accept the change, accept an alternative tour, or request a refund of money paid or such proportional amount as we consider reasonably appropriate. In the event of changes after departure due to local circumstances or events outside our control, we will not be responsible for any incidental expenses or costs of alteration which shall be covered by you.

5. Cancellations

Cancellations by you: Cancellations by you will result in up to 100% of the full cost of the tour being non-refundable and forfeited by you. Cancellations must be made in writing and receipt acknowledged by us (“the cancellation date”). In the event that you have not received notification of receipt from us within one business day, it is your responsibility to contact us by telephone to confirm the cancellation date with us.

The timeframes set out in the table below date from the cancellation date: Period of notice

Payments forfeited/not refunded

56 days and over *


Between 45 and 55 days

50% of full cost of travel package

Between 14 and 44 days

75% of full cost of travel package

13 days and less

100% full cost of travel package